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Returns & Exchanges
At CNCPTS, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return window for eligible items in their original, unworn condition.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the request process.
2
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the shoebox is protected.
3
Print and Attach Label
Download your prepaid shipping label from the portal and affix it to the outside of your return package.
4
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number until your refund has been processed.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing